We want you to be satisfied with your order! Just a few notes on our process.
About our Products
All of our glasses are 100% dishwasher safe, and the engraving is permanent.
Your glass(es) are handmade products, made to order. Most orders can be completed in 3-5 business days, and will ship as soon as they’re ready! Large and Custom orders can take longer.
In the US, all glassware orders ship USPS Priority Mail. This is the most affordable option, includes free tracking, as well as insurance in case your order is damaged in transit. You may upgrade to Express Mail for an additional fee (calculated at checkout). Shipping costs are calculated using Easypost shipping. Priority shipping is 2-3 day shipping within the US.
International orders, by default, will ship USPS International First-Class mail. We are not responsible for any Customs/Duty fees, tariffs, or other fees. Please keep them in mind when ordering. Countries that cannot be served by the USPS are unable to order from us. Shipping time varies by country and delivery times cannot be guaranteed.
When your order ships, a tracking number will be emailed to you, allowing you to track your shipment at any time.
All custom order sales are final.
Any glass that arrives broken will be replaced free of charge. We take extra care to protect your glass. Please provide us with pictures of the broken glass, the box, and shipping label.
Orders for non-custom merchandise may be returned within 14 days of arrival. Buyer pays return shipping. Refund will be issued via the original payment method within 10 days of receipt.